The builder damaged my property — claiming the collateral damage in Conwy County Borough Council
The short answer: damage beyond the work itself — a van over the lawn, a ladder through the fascia, a flooded ceiling below the bathroom — is claimable as consequential loss. Photograph immediately, get repair quotes, and add it to the main dispute rather than treating it separately.
REVIEWED BY: Sean McNamara on 2026-09-03
The evidence set
1. Same-day photos of the damage and its context (wide + close). 2. Written notification to the builder that day — one line is enough; it starts the record. 3. Two repair quotes (or the invoice if you had to fix it urgently — mitigation is recoverable when reasonable). 4. Link the damage to the work: the evidence guide disciplines apply exactly.
Where it sits in the claim
Consequential damage is a line in the schedule of loss alongside the defect remedy itself — one claim, one letter before action, one hearing. If they're insured, the insurance questions open a faster route.
Report it: the Citizens Advice consumer service passes reports to Conwy County Borough Council Trading Standards — council page (verified 2026-09-04). Unresolved: Claims up to £10,000: small claims track.
Independent information directory — not legal advice.
Source: https://conwy.gov.uk/en/Resident/Trading-Standards.aspx (verified 2026-09-04).
Reviewed by Sean McNamara · 2026-09-03 · Independent information directory — not legal advice.